preloader

FAQ

Frequently Asked Questions about

FOR ORDERS PLACED ON WWW.BOBBLEWORLD.CA

1. By placing an order and completing the checkout, you agree that your order cannot be cancelled, returned or disputed in the event you are not happy with your product. Our artists are excellent at what they do and are creating an artistic rendition of you, NOT an exact replica.

2. If you feel unsure about our work and quality, please email our sales department, sales@bobbleworld.ca. We will attempt to provide photographic samples showing the work and quality of our products.

3. Our products are made-to-order. Therefore, there are no refunds and all sales are final. If you do not feel comfortable or agree to these terms, please do not proceed with an order.

FOR ORDERS PLACED DIRECTLY WITH AH BOBBLEWORLD INC. sales representatives

1. There is a 50% NON-REFUNDABLE Customer Deposit on ALL Group Orders. Once the Customer Deposit is received by AH BOBBLEWORLD INC. production of the order begins. AH BOBBLEWORLD INC. will notify the customer when the production of the order has been completed and ready to ship.
At the time of packaging of the order the 50% balance of the order is due to be paid to AH BOBBLEWORLD INC.

2. Upon 7 days of signing for receipt of the order from the courier, it is the responsibility of the customer to verify that the order has been received in good order. If it is found by the customer that there are any damaged or broken items, it is the responsibility of the customer to provide proof (photos) of each said damaged or broken item. AH BOBBLEWORLD INC. will replace ALL damaged or broken items and ship replacements directly to the customer.

3. AH BOBBLEWORLD INC will NOT refund any deposit or balance paid by the customer unless:

i) required production time of the order exceeds the PRODUCTION TIME stated on the INVOICE by 30 days or more.

For sports bobbleheads we will take off the logo, name or team name, and the number, at your request for no extra cost.  For all other bobbleheads you can change the color of the stock body at no extra cost.

Yes.  The artist will include items such as rings, bracelets, necklaces, and glasses as seen in the photos.

There is a charge of $25 CDN to ship the first bobblehead of any type you order from our website. If you are ordering more than one bobblehead the shipping charge is an additional $20 CDN each.

After you approve the painted version of your bobblehead, it is packaged and then picked up by DHL Courier.  A tracking number is provided and delivery is 3-4 business days anywhere across North America.

On the day of delivery, DHL will give you a courtesy call (or email) to let you know that your package will be arriving.

We will confirm your order right away.  Then we will send your order to our factory that will begin the sculpting process.

In about 8-10 days we will send you a proof of the sculpt.  If you approve,  then we will begin the painting process.  If you do not approve, let us know how we can make the sculpt better.

We will make changes to the sculpt and will send the revised sculpt proof within 3 days. If you want more revisions just let us know and we will be happy to make them for you.

After you approve the sculpt proof, we will paint it for you and this process usually takes 8-10 days.

Again we show you the proofs, and you can approve or make any paint changes you want.

Once you approve a painted version of your bobblehead, your order will be packaged and shipped to you.

The average amount of time it takes from the order date to delivery date is 4 weeks.

Submit a bobblehead order and once you have received it send us a picture of the person beside his/her bobblehead.

We get this question a lot, and the answer is “yes!”.  Please provide special instructions when you order a bobblehead from us and we will do everything we can to make a face look younger in bobblehead form.

We will replace it as soon as possible at no charge to you, provided that you take a picture of the item as soon as you receive it.

From time to time we will advertise discounts on products and offer fun bobblehead giveaway contests.

We have worked with many factories and artists and have built relationships with them to ensure that our customers will receive the best quality polyresin bobbleheads for the best price.  We also believe that customer service is very important and we make sure to follow up with your concerns and enquiries of orders in a timely fashion.

Our highly skilled artists work very hard to sculpt and paint the bobblehead to your liking. We guarantee that there will be at least a 70% likeness to the picture that you sent us. Don’t forget – you can give us feedback after sculpting and painting!

Yes,we accept all major credit cards including VISA, MASTERCARD & AMEX. We use PayPal Payments Pro for trusted service with the strongest security!

We use a high quality Polyresin that has replaced the old traditional clay.  Our artists can sculpt and paint better with Polyresin.

Once you place the order the average amount of time it takes for you to receive it is 4 weeks.  Sometimes you can receive it earlier depending on how fast you approve the sculpting and painting processes.

The average size of a Human bobblehead is between 7 and 8 inches, and the average size of a Pet bobblehead is 5 inches. a.